At Reap What I Sew, most of our items are handmade to order. We want you to be happy with your purchase, so here’s how our returns and refunds work.
Made to Order & Custom Items
- Custom or personalised items (e.g. names, dates, bespoke embroidery designs) are non-returnable unless faulty.
- This is because each piece is made specifically for you.
Change of Mind
- Unused (unopened), non-custom items may be returned within 14 days of delivery.
- Please contact us first before sending anything back.
Faulty or Damaged Items
- If your order arrives damaged or with a workmanship issue, please email us within 7 days (include photos).
- We will arrange a repair, replacement, or refund.
Condition of Returns
- Items must be returned unused, unworn, with tags.
- Plushies must be clean and free from odours or pet hair.
- Please return items in their original packaging where possible.
Shipping for Returns
- Return postage is the buyer’s responsibility unless the item is faulty.
- For higher-value items, we recommend a tracked service.
- Shipping costs are non-refundable.
Safety Notes
- Plushies are sold as collectibles unless stated otherwise and are not suitable for under 3s (small parts).
- Embroidery care: machine washed at 30°, dry flat.
Refunds
- Once we receive and inspect your return, we’ll confirm by email whether your refund has been approved.
- If approved, your refund will be processed back to your original payment method.
- Banks and card providers can take a few days to post refunds — if it hasn’t shown after 7 working days, please contact us.
Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, email us at reapwhatisew7@gmail.com with your order details.
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is processed.
- If it wasn’t marked as a gift, the refund will go back to the original purchaser.
Contact Us
If you have questions about returns or refunds, email us at reapwhatisew7@gmail.com.